Barriers to Communication P3

Introduction

A barrier in communication skills prevents the message being heard or understood by the other person.

                                                              General Communication

                                                                      
                                                                   Problems with Technology

Technology can be a massive barrier in terms of general communication the reason being is that there can be faults with the technology like there could be no internet connection on the computer, if its a laptop instead of a desktop the laptop could of ran out of battery.

If there is no internet connection on the computer then that is a massive problem because to communicate with technology you mostly need internet connectiont to access the social networking sites like facebook, skype, bebo all of the social websites like them ones you will have to have internet connection. If you are using a laptop and the battery died then that is also a problem because then you will not be able to use the laptop to get onto these social networking sites.

Firewall restrictions on some of the websites are also problems because if the firewall thinks that the current social networking site you are on is unsafe or could be a problem your computer for the future then the firewall will not let you access the website you are looking to use.

                                                                       
                                                                        Language Used

Language can be a barrier in general communication the reason for this is that when you are talking to someone and you are using different terms then the person will not have a clue what you are talking about and then they most likely will not pay attention becasue they will get bored.

Using different language in a conversation is also a huge barrier because if you are talking away in another native language then the other person wont know what is being said and then they will also get bored and then wont pay attention to the conversation because they wont know whats being said.

Using technical terms is a barrier because the other person might not know all of the technical details for example about computers. If you go into all the details about them the other person wont have a clue and they will not know what to say.

                                     

                                   Interpersonal Communication Barriers

                                                               
                                                              Body Language Barriers

In interpersonal communication body language is key. The reason its key because the other person will know your attitude if you have bad body language. Bad body language consists of holding objects, pointing your finger, faking smiles etc. All these here are bad because holding objects makes you come across as bored and that you are not paying attention to what ever what the other person is saying. Pointing your finger is bad because it makes you come across as angry and it looks as if your shouting and the other person. Faking smiles is bad because it makes you come across as not interested at all and you are doing anything to get out of the conversation.

Showing that you are nervous during a conversation is bad. The reason it is bad because the person that you are talking to will be wondering why he is nervous and proably will think that he intimidating him. Nervous can be shown in a few ways e.g holding objects, looking down while in the presence of others, and also touching your face in during a conversation. showing that you are disinterested in a conversation is a massive barrier in communication. If you are showing that you are not interested one bit then the other person will be thinking all sorts of things. disinterest can be shown by constantly checking the time, and faking a smile.

Another barrier in communication is showing that you are defensive and aggressive the reason being defensive in a conversation is a barrier because the other person will think that are touchy on the subject of conversation. showing you are defensive in the conversation is by crossing your arms. The reason being aggressive is a barrier because the person could be thinking that you are angry. Showing you are aggressive in a conversation is by pointing your finger constantly.

                                                          Written Communication Barriers

Barriers in written communication are like using different text style, your grammer and all of the things like that. Using different text style can be a barrier because the person that is reading it might not be able to understand what you have written and then the person will be confused and wont understand it at all.
No text formatting is bad because if there is different text sizes and text font through out the document then it will also be all confusing and the will not to be able to understand it. So it is important to communicate properly in written communication so that the reader will easily understand what you have written and what you are saying.

If the words in a text are not spelt correctly and they are abbreviated well then the person recieving the text will not be able to read the message and will not understand the message that they have revieved and that is a huge barrier. Grammar errors can also make the reciver of the text confused on what was said because they will not what was said or if its a happy message or if its an angry text message.

Communication & Employability Assignment 2 P1

Communication & Employability

Assignment2 Task 1

Your role requires you to work alongside the Manager of Rainbow Light.  Her job role involves managing a team of volunteers, recruiting new volunteers, keeping staff up to date with IT and ensuring that staff is able to communicate with clients using IT.  She maintains a database of clients and a schedule of volunteers.

Specific Attribute

Good technical knowledge – The specific attribute for this job is good IT skills. The reason for this is because the whole job is based around computers and the employee will need to know how to use the computer and how all of the tools work. For this job the employee will need to know how to use the internet and also most of the software that is installed on the computer. The reason the employee will need to know general IT skills is because in this job the employee will be burning CDs from the computer and the employee will need to know all of the software needed to do that because if the employee don’t then it will not be done properly. The employee will need to know how to log on to the computer or else the employee won’t be able to use the computer if the employee is not able to log on. The internet will be a frequent use in this job so the employee will need to know how to use the search engines like Google, Bing, Yahoo etc and also the employee will need to know the tools inside of them search engines. Making folders to save the employee work into and so that it is organized and easy to find because if its not organized then it will take a long period of time to try and find the documents the employee need to work on.

This could be demonstrated through recent experience with working with computers. It could have been working in a college, having the right qualifications and even if you worked in a different office.

Attributes

Time management – Time management is very important and it is a good attribute to have. The reason it is a good attribute to have for this here particular job because in this job you will have to meet different clients at different times so that means you will have to manage your time well because if you are late for the client then the client the client will be waiting about.

Team Working - For this job there will be a team and all the team members will have to be able to work together. If there is no team work involved then the whole thing will then eventually fall apart. Team work involves communicating with the other staff, helping them out and also telling them if there are meeting arranged with other clients.

Attitudes

Problem Solving – being able to solve problems is very important. It is also important is this job because you will need to have the ability to go and solve problems if problems occur inside the job. If a problem is there that means you are able to go and solve straight away. Problem in the Rainbow Organisation is important because if a member of staff cannot make an appointment with a client then it is important that another member of staff steps in and goes to see the client that.

Independent – Being independent is good because if someone is not in and they have work to do or if they work with you that means that you can go and do a bit of their work for them or either just carry on by yourself and get all the work done so independent is a good attitude to have. It is also a very important attitude to have in Rainbow Organisation because the more independent you are the more work you will be able to get done by yourself and the more clients that are seen by the member of staff.

Principles of Effective communication P2

General
  
General communication  - General communication is the basic communication skills like talking loudly enough and also clearly so that the audience can hear and understand what you are saying. If you dont speak loud enough or clear enough then you wont be heard or understood. General communication skills are used in a good few scenarios like when you are presenting something to an audience, in a business if you are selling products you will need to know how communicate properly to the customers, or even out in public talking to people. General communication skills are crucially important for many things. In the Rainbow Organisation general communicaiton between the workers and the clients is vital. The reason being is if a worker doesnt have general communication skills and does not know how to communicate properly with the clients thent there is a massive problem. The problem is that the clients that are working with Rainbow will end up leaving the organisationan and thats a big problem for Rainbow. General communication in Rainbow between staff is as important as it is between workers and clients. The reason for this is because if the workers of the organisation are not communicating properly then the organisation properly.  

General Communication Skills

what is the skill? - This is a skill to communicate properly. In the Rainbow organisation this skill is an important skill to have. The reason its an important skill to have because in the Rainbow Organosationnthere is alot of communicating to be done not just between the staff but there is alot of communicating to be done between the staff.

What if it is not used properly?  - If general communication is not used properly then there will be a big problem in the organisation because communication in Rainbow is crucial because the staff will need to be able to have good communication skills between them and also there will have to be good communication with the clients. So if its not used properly then the organisation wont function properly.

Adapting eg. modulating voice, terminology, format

Voice modulating

Voice modulating is basically just moving the volume and pitch of your own voice up and down. When addressing an audience this here is very important because you do not want to be talking to quitely so that half of the audience cannot hear what you are saying and will not be abale to understand a thing and also you dont want to be talking to loud so the people at the front of the audience will not be complaining becaus of how loud you are. Getting the right volume of voice is definitely important while speaking to an audience. Keeping the same pictch throughout every sentence is also not good because it will end up boring people beause it will sound dull and boring. It is best to change the the pitch at different times so that the audience is not getting bored of what is being said and they wont lose interest.

Pitch Change

pitch change is important when you are talking to an audience the reason for this is because if you keep the same pitch through out while talking the whole enitre aidience would get bored and would definitley lose interest in what you are saying. This here is very very important that you can manage your so the pitch of your voice so that the whole room can hear you and understant what you are saying to them.

Interpersonal Communication

What is Interpersonal Communication?

Interpersonal communication is how we communicate our ideas, thoughts, and feelings to another person. Our interpersonal communication skills are learned behaviors that can be improved through our knowledge. It is used for to give and collect information, influence the attitudes and behaviour of others, form contacts and maintain relationships, make sense of the world and our experiences in it, express personal needs and understand the needs of others, give and recieve emotional support, make decisions and solve problems, anticipate and predict behaviour.

How it is Used?

give and collect information, influence the attitudes and behaviour of others, form contacts and maintain relationships, make sense of the world and our experiences in it, express personal needs and understand the needs of others, give and recieve emotional support, make decisions and solve problems, anticipate and predict behaviour. These points here above is how the interpersonal skills are used.

Why is it necessary?

Interpersonal Communication skills is necessary for all of these reasons:

• give and collect information,

• influence the attitudes and behaviour of others

• form contacts and maintain relationships

• make sense of the world and our experiences in it

• express personal needs and understand the needs of others

• give and recieve emotional support

• make decisions and solve problems

• anticipate and predict behaviour.

 How could interpersonal communication be used in the Rainbow organisation - between clients, between staff?

interpersonal Communication skills could be used in the Rainbow organisation between clients by the worker getting communicating with the client to get the clients details like his/her Name, Phone Number, Address,Email Address and other important information. This is how interpersonal communication could be used in the Rainbow organisation.

Between Staff:

Interpersonal Communication could be used between staff by the manager telling the workers what jobs and tasks needs done for the clients. It can also be used by the workers talking to there manager by asking about the jobs and task and asking what hours they are goign to be working and also asking can they take days off.

Methods

1. Verbal
2. Signing
3. Lip Reading

Verbal

Verbal -  verbal means that you are talking to someone. it is important while communicating to someone that you are communicating clearly and loud enough so that you can be heard.

Signing -  This means that you are communicating with someone through sign language. It is important that you know all of the signs to sign language and that you make the signs correctly and clearly.

Lip Reading - Lip Reading is when you are talkign but no words are actually coming out of your mouth. This here works by the other person knowing what you said by the shape of your mouth while you are talking.

Positive Language

Talking positively is very important while coversing because this here shows that you are actually all into the coversation and that you want to talk to the other person. Using positive language is also very important to use positive body language and to use eye contact. Use positive language like "well done" or "good job" use all language like that there. Using positive language within the organisation is important not only using it toward clients but to staff too.

Using it toward clients: Its very important to use it toward clients so that you are being polite. You dont to be coming off as rude and blunt to the clients because if so this could have a bad affect on your job and also the organisation.

Usung it towards staff: Not only is it important to use it towards clients but its vital to use towards other workng staff too. The reason for this is because if you talk positively towards staff that means that the whoke staff gets along with eachother and thats best for the organisation rather than the staff not getting along and then the organisation falls apart.

Written Communication Skills

Written communication is communicaitng through writing and text. Written communication is not as popular as verbal communication. The two main types are sending letters to each other and then the other main type is emails. emailing would be the most used of the types of written communication and also it would take up less time and effort than writing letters. writing letters is more old fashioned than emailing it takes way longer and also there is more effort involved in writing letters because after you write it you have to also go to the post office to post it or to the person that you are sending the letter to you would have to go to there house for them to receive the letter.

In rainbow the two types of written communication that could be used is writing letters and also sending emails. Emailing would be the better choice from the two because you can send the emails from the office that you are in. Sending letters would also be used in rainbow because if your email is not working then the volunteers could send the clients a letter if they need to get in touch with the clients and thats the same with the clients if they need to get in touch with volunteers then they could write to them or even send them an email.

It is neccessary to communicate in writing if you are looking to communicate with someone that you are not with. You can get in touch with them by email or even write them a letter. emailing would be the better option as it is far quicker and it also takes up less time. If the emial is not working then you could then send a letter but it would take up way more time for the letter to send and for them to read it and get in touch with you.

Document structure

The Structure of a written document is important that it is laid out properly because if the layout is all over the place then the reader could get confused and not have a clue what the document is about. If the document is laid out properly and neat with headings and subheadings then it will make it easily understood and also easily read.

Document structure would be important in rainbow because if you are sending emails & letters to staff or clients and it is not laid out correctly then it will make it hard for the document to be understood after being read.

Proof reading

Proofreading a document after you complete it is also important. The reason for this is because if you dont proofread your document after you wrote it out you could have made some grammar and spelling mistakes and it will look terrible with the mistakes in the document.

Proofreading your document is also very important in rainbow because after finishing a document there is a chance that there is a few mistakes. If you dont proofread then you wont find out if the mistakes are there and it will look bad when the letetr is sent to a member of staff or a client.