Principles of Effective communication P2

General
  
General communication  - General communication is the basic communication skills like talking loudly enough and also clearly so that the audience can hear and understand what you are saying. If you dont speak loud enough or clear enough then you wont be heard or understood. General communication skills are used in a good few scenarios like when you are presenting something to an audience, in a business if you are selling products you will need to know how communicate properly to the customers, or even out in public talking to people. General communication skills are crucially important for many things. In the Rainbow Organisation general communicaiton between the workers and the clients is vital. The reason being is if a worker doesnt have general communication skills and does not know how to communicate properly with the clients thent there is a massive problem. The problem is that the clients that are working with Rainbow will end up leaving the organisationan and thats a big problem for Rainbow. General communication in Rainbow between staff is as important as it is between workers and clients. The reason for this is because if the workers of the organisation are not communicating properly then the organisation properly.  

General Communication Skills

what is the skill? - This is a skill to communicate properly. In the Rainbow organisation this skill is an important skill to have. The reason its an important skill to have because in the Rainbow Organosationnthere is alot of communicating to be done not just between the staff but there is alot of communicating to be done between the staff.

What if it is not used properly?  - If general communication is not used properly then there will be a big problem in the organisation because communication in Rainbow is crucial because the staff will need to be able to have good communication skills between them and also there will have to be good communication with the clients. So if its not used properly then the organisation wont function properly.

Adapting eg. modulating voice, terminology, format

Voice modulating

Voice modulating is basically just moving the volume and pitch of your own voice up and down. When addressing an audience this here is very important because you do not want to be talking to quitely so that half of the audience cannot hear what you are saying and will not be abale to understand a thing and also you dont want to be talking to loud so the people at the front of the audience will not be complaining becaus of how loud you are. Getting the right volume of voice is definitely important while speaking to an audience. Keeping the same pictch throughout every sentence is also not good because it will end up boring people beause it will sound dull and boring. It is best to change the the pitch at different times so that the audience is not getting bored of what is being said and they wont lose interest.

Pitch Change

pitch change is important when you are talking to an audience the reason for this is because if you keep the same pitch through out while talking the whole enitre aidience would get bored and would definitley lose interest in what you are saying. This here is very very important that you can manage your so the pitch of your voice so that the whole room can hear you and understant what you are saying to them.

Interpersonal Communication

What is Interpersonal Communication?

Interpersonal communication is how we communicate our ideas, thoughts, and feelings to another person. Our interpersonal communication skills are learned behaviors that can be improved through our knowledge. It is used for to give and collect information, influence the attitudes and behaviour of others, form contacts and maintain relationships, make sense of the world and our experiences in it, express personal needs and understand the needs of others, give and recieve emotional support, make decisions and solve problems, anticipate and predict behaviour.

How it is Used?

give and collect information, influence the attitudes and behaviour of others, form contacts and maintain relationships, make sense of the world and our experiences in it, express personal needs and understand the needs of others, give and recieve emotional support, make decisions and solve problems, anticipate and predict behaviour. These points here above is how the interpersonal skills are used.

Why is it necessary?

Interpersonal Communication skills is necessary for all of these reasons:

• give and collect information,

• influence the attitudes and behaviour of others

• form contacts and maintain relationships

• make sense of the world and our experiences in it

• express personal needs and understand the needs of others

• give and recieve emotional support

• make decisions and solve problems

• anticipate and predict behaviour.

 How could interpersonal communication be used in the Rainbow organisation - between clients, between staff?

interpersonal Communication skills could be used in the Rainbow organisation between clients by the worker getting communicating with the client to get the clients details like his/her Name, Phone Number, Address,Email Address and other important information. This is how interpersonal communication could be used in the Rainbow organisation.

Between Staff:

Interpersonal Communication could be used between staff by the manager telling the workers what jobs and tasks needs done for the clients. It can also be used by the workers talking to there manager by asking about the jobs and task and asking what hours they are goign to be working and also asking can they take days off.

Methods

1. Verbal
2. Signing
3. Lip Reading

Verbal

Verbal -  verbal means that you are talking to someone. it is important while communicating to someone that you are communicating clearly and loud enough so that you can be heard.

Signing -  This means that you are communicating with someone through sign language. It is important that you know all of the signs to sign language and that you make the signs correctly and clearly.

Lip Reading - Lip Reading is when you are talkign but no words are actually coming out of your mouth. This here works by the other person knowing what you said by the shape of your mouth while you are talking.

Positive Language

Talking positively is very important while coversing because this here shows that you are actually all into the coversation and that you want to talk to the other person. Using positive language is also very important to use positive body language and to use eye contact. Use positive language like "well done" or "good job" use all language like that there. Using positive language within the organisation is important not only using it toward clients but to staff too.

Using it toward clients: Its very important to use it toward clients so that you are being polite. You dont to be coming off as rude and blunt to the clients because if so this could have a bad affect on your job and also the organisation.

Usung it towards staff: Not only is it important to use it towards clients but its vital to use towards other workng staff too. The reason for this is because if you talk positively towards staff that means that the whoke staff gets along with eachother and thats best for the organisation rather than the staff not getting along and then the organisation falls apart.

Written Communication Skills

Written communication is communicaitng through writing and text. Written communication is not as popular as verbal communication. The two main types are sending letters to each other and then the other main type is emails. emailing would be the most used of the types of written communication and also it would take up less time and effort than writing letters. writing letters is more old fashioned than emailing it takes way longer and also there is more effort involved in writing letters because after you write it you have to also go to the post office to post it or to the person that you are sending the letter to you would have to go to there house for them to receive the letter.

In rainbow the two types of written communication that could be used is writing letters and also sending emails. Emailing would be the better choice from the two because you can send the emails from the office that you are in. Sending letters would also be used in rainbow because if your email is not working then the volunteers could send the clients a letter if they need to get in touch with the clients and thats the same with the clients if they need to get in touch with volunteers then they could write to them or even send them an email.

It is neccessary to communicate in writing if you are looking to communicate with someone that you are not with. You can get in touch with them by email or even write them a letter. emailing would be the better option as it is far quicker and it also takes up less time. If the emial is not working then you could then send a letter but it would take up way more time for the letter to send and for them to read it and get in touch with you.

Document structure

The Structure of a written document is important that it is laid out properly because if the layout is all over the place then the reader could get confused and not have a clue what the document is about. If the document is laid out properly and neat with headings and subheadings then it will make it easily understood and also easily read.

Document structure would be important in rainbow because if you are sending emails & letters to staff or clients and it is not laid out correctly then it will make it hard for the document to be understood after being read.

Proof reading

Proofreading a document after you complete it is also important. The reason for this is because if you dont proofread your document after you wrote it out you could have made some grammar and spelling mistakes and it will look terrible with the mistakes in the document.

Proofreading your document is also very important in rainbow because after finishing a document there is a chance that there is a few mistakes. If you dont proofread then you wont find out if the mistakes are there and it will look bad when the letetr is sent to a member of staff or a client.